HOUSE CLEARANCE FAQ’S

Please see responses below to some of the queries you might have, regards our services.

If your query isn’t answered below. please get in touch. We are happy to answer any questions.

1: ARE YOU LICENSED WASTE CARRIERS ?

YES We are licensed by the Environment Agency as an Upper Tier Carrier Broker Dealer. Our waste carriers license number is: CBDU138983

2: ARE YOU VAT REGISTERED COMPANY ?

YES Our VAT number is: 246 484 092

3: DO YOU NEED THE VISIT THE PROPERTY FIRST ?

NOT ALWAYS We can supply you with a quotation after a conversation over the telephone (usually about 5 – 10 minutes) Preferably backed up by some photographs of the property via email or Whatsapp.

4: WILL YOU LEAVE THE PROPERTY TIDY ?

YES Every room cleared will be swept and vacuumed including skirting boards, as well cobwebs cleaned from the walls and ceilings

5: CAN YOU CLEAN THE HOUSE AFTERWARDS

YES We offer an Express Clean and Deep Clean Service, which includes commercial standard carpet cleaning and cooker cleaning. These can be booked in conjunction with a clearance, and will usually happen the day after.

6: CAN YOUR CLEAR EVERYTHING

YES All household effects, as well a carpets and fixtures and fittings if requested. Some items are classified as hazardous waste such as paint, chemicals, fluorescent tubes, fridges, freezers etc will incur and additional cost per item.

Upon request we can separate or box up the aforementioned items at the property, so you can dispose of them for FREE at your local domestic recycling centre. These can save you a lot of money.

*WE ARE UNABLE TO ACCEPT – Asbestos, Plasterboard, Builders Waste, Wet Foods.

7: CAN YOU CLEAR ONLY SELECTED ITEMS ?

YES We can clear singular items from anywhere throughout the property including lofts and outbuildings.

We can also clear a property in stages to leave bigger furniture for the Estate Agents photographs (which they often advise) then clear the remaining contents upon firm sale of the property.

8: DO YOU RECYCLE THE ITEMS YOU CLEAR ?

YES Where and whenever possible, we will always look to reduce what goes to the recycling centre, by taking all suitable items to a charity first. You can read our Recycling Policy here

9: DO YOU BUY ITEMS ?

YES – We regularly buy good quality items as part of a clearance, from the estate or the executor. This is usually done by way of a purchase order from us, with payments being made via BACS /Bank Transfer

PLEASE NOTE WE DO NOT DEAL IN CASH Learn more about what we buy HERE.

10: DO YOU SAVE SENTIMENTAL & IMPORTANT ITEMS ?

YES If we find any items that we believe to be important or sentimental, such as photos, deeds, passports, birth certificates, keys, jewellery etc. We will always put them in a safe place for your inspection.

11: HOW LONG WILL IT TAKE TO CLEAR A HOUSE ?

Most properties can be safely cleared in one day, with the right team and vehicle configuration. This includes all the lifting and shifting on site, as well as the recycling, donations and legitimate disposal off-site.

Larger properties with outbuildings and or large amounts of contents, will take longer.

12: DO YOU CLEAR FIXTURES AND FITTINGS ?

NO Unless this has been agreed beforehand, we will never remove fixtures fittings, curtains, carpets, built-in furniture, ceiling lights, kitchen units, doors etc.

13 CAN YOU CLEAR KITCHEN APPLIANCES ?

YES We can disconnect and clear free standing appliances e.g Fridges, Freezers, Dishwashers Washing Machines etc. If they cant be safely disconnected (water flow not turned off) then you will need to arrange for a plumber to disconnect at a later date.

ALL GAS COOKERS will need to be disconnected before the clearance, our recommendation is that you use a Gas Safe / Corgi Engineer.

ALL HARD WIRED Appliances (not using conventional plug) will need to be disconnected by a qualified electrician.

14: DO I NEED TO BE PRESENT ON THE DAY ?

NO You can post us the keys (Signed For Delivery Only) or we can collect keys from a neighbour or liaise with an estate agent or solicitor. If you want to be there on the day that’s fine with us.

15: WHAT VANS DO YOU USE ?

We use LWB Luton box vans with tail-lifts. The vans are about 16ft long and 11ft high and have a maximum payload of 3.5 tonnes

16:WILL YOU SMASH UP THE ITEMS BEING CLEARED ?

NO Every house we clear will be done carefully and sensitively, some companies do smash up furniture on the drive to save time and create space on their vehicles.

If we need to dismantle a large such as a wardrobe to safely get it out of the house, we will always speak with you first.

If I saw my mother or fathers possessions being smashed up, I would be heart broken. If you hire a rubbish clearance company to carry out a property clearance, they may well do this to maximise space on their vehicles.

17: WHERE DO YOU TAKE THE ITEMS CLEARED ?

items that cant be donated or purchased by us are taken to a Licensed Waste Transfer Station – Wikipedia. Where our vehicles are weighed on entry and on exit to asses the amount of rubbish tipped in KG.

We will supply you with all paperwork Read about our recycling ethos here

18: WHAT TIME DO YOU START ?

We aim to arrive at most jobs for 8.30am. For smaller clearances where a half day is required, we can start as late as 1pm.

19: CAN YOU MOVE ITEMS TO ALTERNATIVE ADDRESS ? YES

If there are any large or bulky items up to 250kg, we can move them to an alternative UK address. This MUST always be arranged before the house clearance.

20: CAN I GET ITEMS BACK ?

We understand a house clearance involves making tough decisions when letting things go, its possible sometimes to retrieve items once they have gone to the charity.

If the items have been disposed of at the tip then its unlikely we can get them back, for health and safety reasons.